Frequently Asked Questions

Here we answer some of our most frequently asked questions.  
If we haven't answered your question, please, contact us on 03 9347 7889.
  1. Do you deliver to RCH Melbourne?
    Yes! We offer free delivery to Royal Children's Hospital, Melbourne. We also offer free delivery to Royal Melbourne Hospital, Royal Women's Hospital, Francis Perry House, Melbourne Private Hospital and the Peter MacCallum Cancer Centre.
  2. How much does delivery cost?
    Delivery to the following hospitals is free: RCH Melbourne, Royal Melbourne Hospital, Royal Women's Hospital, Francis Perry House, Melbourne Private Hospital and the Peter MacCallum Cancer Centre. Delivery outside this area, including the CBD starts from $10.
  3. Are there any rules on what gifts can be taken into RCH?
    To keep everyone safe Royal Children's Hospital has specific guidelines on what gifts are allowed. You can find this information on our RCH Gift Guidelines page, which includes details on suitable types of balloons and which wards accept flowers.
  4. Are you inside the hospital?
    Yes! We are located inside the hospital on the ground floor, on Main Street opposite the tiger so we are very easy to find. From the main entrance, turn right and you will find us on the right about halfway to the revolving door to the parklands near the blue lifts.
  5. What about parking?
    Free customer parking is available in the underground parking at RCH via Entries 1, 2 and 4 for up to 30 minutes. Follow the signs to the blue lifts. Take the blue lifts to G level and you will find us on the left. Take advantage of the free parking to pick up your custom order, or a quick gift. Fees apply from 30 minutes.
  6. Do you only have flowers?
    Our flowers are fantastic, but our range is certainly not limited to the floral arts. We carry a diverse range of balloons, soft toys, candles, sweet treats, live plants and many other delights for you to choose from. Talk to us about finding the right gift.
  7. Do you only do flowers for children?
    We believe everyone deserves to feel special. Our floral services include special occasion gifts, corporate floral services, event flowers and bridal and wedding flowers. We offer complimentary after hours consultations for wedding and event clients. Our bespoke floral arrangements are made especially for you.
  8. What if my helium balloon deflates?
    Sometimes, balloons feel a little sad and deflated. We offer a 5 day guarantee for all our helium balloons. If your helium balloon should deflate in that time, return it to us and we will refill it for free, or exchange if necessary. After 5 days, we can refill your balloon from $5 instore.